Quick Field Report: Unhappy Server after applying SP1 for Backupexec 11D
Posted by thinkjim | Posted in servers | Posted on 16-02-2008
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OS: Windows 2000 SP4 (with rollups)
HP ML350 with HP surestore DLT80 External SCSI Drive Attached.
Offending Software: Backup Exec 11D
After installing service pack 1 for backup exec 11d the server required a reboot. After rebooting and on startup experienced difficulty browsing other machines using explorer and was unable to access the network connections in my network places. Unable to Browse web. First checked physical network connection (replaced cable and rebooted). No effect. Server was responding to ping. Event logs contained errors relating to the remote access service saying that it had failed to start and also:Event ID 7011: Service Control Manager
Type: Error
Description: Timeout (30000 milliseconds) waiting for a transaction response from the RasManservice.
Description: Timeout (30000 milliseconds) waiting for a transaction response from the RasManservice.
Remote Access connection manager service was hung in ’starting’ state. Checked that the Remote Storage Manager wasn’t running (Backupexec doesn’t like it), it was. Disabled the Remote Storage Service, and attempted to stop the service which was running. Was unable to stop the service although I was able to disabled it. Attempted to shutdown server. Server would not shutdown. pressing the ’soft’ power off button generated an error about the remote storage manager. Had to do a hard reset. Server booted correctly, Remote storage Service remained disabled and did not start. No Remote access errors after bootup all services seem to be working correctly.
Lesson learned: Make sure the Remote Storage Service is disabled when running backupexec.
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